Seán Crowe (Dublin South West, Sinn Fein) | Oireachtas source

I have a series of questions and then I will bring in Deputy O'Dowd. Again, the witnesses are very welcome this morning.

It would be helpful for us if the witnesses could first address the complaints issue and expand on how they get those complaints. I am also conscious of the public role of this meeting; people might be listening at home and need to know how they can contact HIQA. First, can people contact HIQA by phone or email? What is the best way of doing it? Does HIQA take an unsigned or anonymous complaint? With what level of seriousness would HIQA treat? My question is on the process itself and how HIQA actually views them.