Ms Carol Grogan:

We are not finding overly high non-compliance with staffing across the board. The majority of providers are providing a good quality of service. We are finding in some instances that as we have gone out and inspected post Covid, some of the resources have been reduced. In those cases, we have required the provider to put back in the resources as outlined in their statement of purpose, which is how they set out the necessary resources they need to deliver the care for the types of people they accept into the home. We observe that through the impact on residents and the risk to residents as a result. As I said earlier, it is not just about the number of staff; it is about the skill mix and training of staff.