Ms Carol Grogan:

It was a powerful document and set of recommendations. We have been involved in working with the Department to advance some of those recommendations in regulatory changes, the first of which came into effect in March 2023. It enhanced the complaints regulation and the requirement for providers to support people to access advocacy services and also provided a clear direction to providers on how they should respond to and communicate around complaints. That is the first in a series of regulatory changes the Department intends to make. Coupled with that are some amendments that are proposed to the Act and specifically to my powers under the Health Act 2007, which I welcome. As Ms Fitzgerald outlined, there are quite blunt instruments in the Act at the moment. I can attach conditions to a registration. I can cancel the registration of a centre which is a blunt and disruptive-----