John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

-----their happiness. An awful lot of the vulture fund customers are living from day to day and attempting to use the processes that are in place to deal with the issues they have. It is just wrong for these funds to be let off the hook. They will not get off the hook for the customers I have represented because I intend to name them at another hearing if they do not attend this committee. The time has come for this committee and the Houses of the Oireachtas to get serious about these funds and ensure that people who are marginalised and in difficulty, and who want to clear their heads and lives of this issue, are heard. We have had suicides and all sorts of issues, and I cannot forget that.

As I said at a meeting of the Irish Banking Culture Board in recent weeks, I want to separate the front-line staff in all the banks represented by the BPFI and in the vulture funds. They are just doing their best and act on the instructions of middle and senior managers. It is the culture within that cohort of management that I am interested in. It was suggested that morale on the front line was being affected by comments made at this committee, possibly by me, but I would exclude these staff. I am interested in the policy and getting a change of culture from the top down. That is how I will measure whether the culture has changed.

If the culture has changed, you will see it on the front line but some of the front-line operatives are only holding the line. I will leave it at that in terms of the vulture funds.

Mr. Hayes mentioned the joint supervisory team-----