Oireachtas Joint and Select Committees
Wednesday, 27 September 2023
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
General Banking Issues: Discussion
Mr. Myles O'Grady:
"Yes" is the answer to that question. As I mentioned in my opening remarks, we very much regret that event as well. Our objective was to ensure we returned services as quickly as we possibly could and, of course, that we implemented what we call hypercare measures to protect the customers who were impacted. Our overarching objective on the day was to ensure basic banking services could continue, which they did. I am referring to the ability for people to withdraw money from an ATM, transfer money online with their debit or credit card and transact at a point of sale. All those continued despite our online services having problems.
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