Ms Anne Graham:

It is anecdotal evidence. It is usually evidence we get from the operators to say it happens, in particular on a busy bus. It is not necessarily a buggy that is the space, it is people standing in the space. On very busy services, it can not be available. Unfortunately, I did witness myself where a ramp was not working which, thankfully, is only occasionally but it prevented a wheelchair user from boarding the bus because the ramp was not available, even though the wheelchair space was available. To mitigate against that, we are putting a second ramp in the centre door in the new design for buses so that even if the mechanical ramp is not available at the front door we have a secondary point of access for people in a wheelchair as well to try to reduce the incidence of people being left behind, which is very unfortunate and not the type of service that we want to offer. It is challenging at times, in particular on busy services, to make sure that the space is available for wheelchair users.