Ms Anne Graham:

The professionals who work within the NTA ensure that they have the associated training when they are delivering infrastructure. That would include CPD on inclusive design, which is available. We do a lot of training on equality and equity. That is done annually. Disability awareness training is provided by all the transport operators and we ensure that anyone who receives a grant associated with wheelchair accessibility gets awareness training as part of that.

On feedback and any consultation we do, we ensure that through our transport users advisory group, as well as through the public consultation we are obliged to do, we get feedback on how we can improve our designs as well. Mystery shops of our services were also carried out by people with disabilities and older persons to discover what their experience was on public transport. Again, that is fed into and shared with our transport operators so we can make improvements on our services. Thus, there are a number of different ways where we try to ensure we get the voice of users with disabilities in to connect with those who are making the decisions on design and services.