Ms Derville Rowland:

From a Central Bank point of view, I am concerned to hear that any of those cases has not been dealt with. Part of our approach has been to ensure that: customers were identified; remediation and compensation were paid; the appeals procedures that were available to people were working; and the money was being handed over to customers. I recognise there are cases being dealt with by the Financial Services Ombudsman that fell and fall outside of the scope of tracker mortgage redress. However, we have been active and vigilant about making sure that people got their dues. I am not saying that it would make good the harm that was done, but I would like specific details around that because we have been vigilant to follow through. As the Cathaoirleach knows, a vast number of customers were identified and have received their money. I remember following up on the cases of the people who came before this committee because it was totally unsatisfactory that they not only had the experience but then came and shared the sensitive details of their lives in public and they had not been remediated. If these cases are in a different system, such as the ombudsman system, I will have no direct ability to deal with that. However, if they are in the tracker mortgage examination, I will find that very unsatisfactory and deal with it as a priority.