Ms Derville Rowland:

I do not have up to date information on the matter. We discussed this matter a number of years ago with this committee. I refer to the Ulster Bank's GRG issue where an external independent review was commissioned in the UK. The approach in Ireland was also looked at. For customers who were in scope, a scheme was set up and the matter was addressed. I certainly recall discussing this issue with the committee. I just do not have precise up to date information on the case but it was a matter that was a supervisory concern to us.

We looked at the UK report, the approach that was taken, the scope and any issues of concern that arose, whether those issues arose in Ireland, and how customers were dealt with. A scheme, together with an opportunity for complaints to be made, was put in place and overseen. I am happy to provide the committee with up-to-date information in writing.