Gerry Horkan (Fianna Fail) | Oireachtas source

Deputy O’Connor went on the website and found dates in January and February. I went on and found dates in April. An ordinary member of the public will try to be less costly to Applus by doing the work himself or herself, as would be the case when booking with Ryanair, Aer Lingus and so on, instead of ringing a very pleasant person in a call centre that meets all SLAs and so on. The call centre was fine the day I rang it, but I should not have had to have done that. I should have been able to get a slot within 28 days on the website, but that was not the case. Why is that so?