James O'Connor (Cork East, Fianna Fail) | Oireachtas source

This is important. We need to break this down because it is significant. The SLA has not been met. There has been a significant breakdown as per the terms we spoke about, such as regarding refunds. I believe those commitments were not met when it came to people who were waiting beyond a specific window of time, which I believe is 28 days. No substantial refunds were provided to people who waited in excess of 28 days. There are instances where this has been broken. I am asking what the RSA has done. This issue has been going on for more than 12 months. It is more than 12 months since it was first raised at the committee. What has the RSA done in the interim? I am not asking what it will do. What has happened over the past year? Is it nothing?