Ms Grainne Irwin:

I know where my deeds were; that was with the bank I took my mortgage out with. I have no absolutely idea where they are now. They will not tell me, I cannot get answers and one is just given the standard, as Mr. Byrne has said there: "We are not a bank." If the company is not a bank, why is it raising interest rates following the ECB's lead and what is it doing with the mortgages of a great number of people? If the company is not a bank, why is it involved in banking practices?