Oireachtas Joint and Select Committees
Wednesday, 14 June 2023
Joint Oireachtas Committee on Transport, Tourism and Sport
Security, Recruitment and Training at Dublin Airport: Discussion
Gerry Horkan (Fianna Fail) | Oireachtas source
Deputy O'Rourke did join us earlier.
I just wanted to make that point about the three-minute security clearance. I did touch on the baggage handling when I met the witnesses initially. We had an awful lot of issues with that. I know it is not a DAA service, but at the same time it is the passenger experience.
Everything that happens, whether it is a bad burger, a good burger, a good coffee or whatever, ultimately reflects on how we perceive the Dublin Airport experience. Where are we with baggage handling generally? I do not just mean the transit stuff. I was coming back from the flight yesterday and I was in quite early. The plane was in early, which was great. Passport control was excellent. There was no queue at the e-gate so it was straight through, but then I was probably waiting 20 or 25 minutes. It was about 14 minutes from when we were on blocks before the bags arrived. I had done that because I needed a bag as I had liquids and so on. I try not to bring a check-in bag if I do not have to, but sometimes one does. Where are we on that? What are the statistics on baggage handling?
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