Mr. Alan Rossiter:

On the question around the average days to connect, we have an SLA around single houses. Once the developer's electrician certifies each individual premises, our SLA is to connect that within ten working days. This is part of our customer charter. For larger developments of two or more houses, which we call G1 developments, which could be apartments or large scheme houses, we would keep pace with construction.

It is very important that we try to be very proactive in meeting the developers to see what the pace of construction is, and we have done this in the south-west region for example. It is very rare that a full housing scheme comes online all at once. We would look at that. On the larger developments that require greater than 100kVA we are very much within our SLA. On our single houses such as rural once-off houses, we were operating at 23 days or 24 days in 2022. Mr. Tarrant mentioned that we are externally benchmarked on that, and on the once-off houses we have a 92% satisfaction rating with the once-off houses.