Mr. Pat Hynes:

It is difficult to measure in absolute terms. Obviously, we are in the business of building and repairing relationships. The fact that people continue to return to the centre and to our quiet confidential discussions is proof positive that what they are hearing is of interest to them. There is obviously the hoped-for change in approach and language and the development of longer and more sustainable relationships. That really is the effort for us.

We obviously measure, by way of data, forms, etc., people's experiences. In an overall sense, what we are looking for is an overall change in attitude by people towards each other, a development of trust and a development of comfort to come into rooms and discuss all of the issues that we know are in front of us over the next ten or 20 years.