Bernard Durkan (Kildare North, Fine Gael) | Oireachtas source

I appreciate it but I do not always appreciate it at the time. It happens once every six or seven months, especially when people are tired and it is late in the evening. There is a pattern whereby the banks question a number put in late in the evening on the basis it could be a scammer. More than likely it is not a scammer but they want to be sure and I realise this.

A particular service that I note has been useful is with regard to people being charged twice. They get a note that something has been paid. It could be large or small but there are two identical amounts. I saw one where the two amounts were not identical. One was an add-on on the part of a customer. I realise that it is protection and that we must be ready to avail of it all the time but-----