Ms Issy Petrie:

If I may, I will just jump back quickly to the last question because an issue that has occurred to me is the depths of energy poverty and how that is looked at in the data.

I am not sure if that is being addressed in the new ESRI work. Currently you look at 10% but clearly that is just one point in the scale. There is also the question of how deep people are into energy poverty so it could be useful to have information on that. I do not think I have seen that here.

Regarding the consumer protection strategy, this is just recognising the issues from the last couple of years, with Covid and the pandemic and the impact on people's energy bills from staying at home longer and having to intervene there. Now with the energy price crisis, the regulator is putting in place new measures and reacting to the energy price crisis. It is about building on the reactive way of putting in consumer protections and moving to a more proactive status of introducing new consumer protection measures both during business as usual, when we are not responding to a situation, and building our ability to respond to situations, whether that is lockdown or a price crisis. It is about looking forward in that way. Part of that is the point we make about monitoring what is going on with consumers, particularly consumers in energy poverty, what we know about people on repayment plans, what we know about who is in arrears or who is being affected by a poverty premium and really digging into the groups in the energy market who are more at risk. There is not just one consumer; we know there are lots of different groups that are at heightened risk so we are trying to get a sense of that and pushing forward specifically-----