Ms Jeanne McDonagh:

It requires a change of mindset in the Department of Social Protection. It is true that not all people are out to game the system. If someone has an amputated leg, it will still be amputated. Why does a person have to prove it has not grown back? I am being extreme, but there is a constant need to prove a disability. It beggars belief sometimes. As Ms Feeney mentioned, it depends on what Intreo centre people go to as to what help they get. There needs to be a systemic change in attitude and training within the Department. Some people are brilliant and they do their job so well and they are so helpful, but others have a very different mindset and that raises all sorts of problems. It is not a huge change to move the supports from the employer to the person. It would actually be a better change and it would be more efficient. It would cut down on paperwork, not that there should be paperwork, as it should be a fully accessible system, and it means that the person has control over their own work, career and accessibility.