Bernard Durkan (Kildare North, Fine Gael) | Oireachtas source

Fairly regularly, we get complaints against various financial bodies. Not all of them are referred to the FSPO. From time to time, though, the advice we get is that complaints should be. Since such complaints remain in the ether for a long time and continue as issues as far as the complainants are concerned, is there any way for the FSPO to intervene unilaterally where there appears to be an imbalance in the way a particular complaint has been handled before it reached the FSPO?