Mr. Liam Sloyan:

I will clarify further. Some 1,700 complaints were closed through our mediation process. Of those, 1,100 involved a settlement of some kind. Under the formal investigation process, 630 complaints were closed. Of those, 269 were not upheld. Another 74 were not upheld because the provider had made an offer that we considered to be reasonable in the context of the complaint. To give an overview, the total impact of this work was such that there were financial outcomes to the value of more than €5 million for people who brought complaints to the FSPO. We dealt with 4,700 complaints, of which 82% were dealt with through one of our early closure mechanisms, including mediation. The remainder went on to the formal process.