Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source

Neither the customer charter, the council, nor the internal division that handles complaints can force the office to pay compensation to any person who made a complaint that was found not to be up to the required standard. As I said, this is not based on any information or any complaints I have received. I am talking about structures in the abstract. Any office that deals with thousands of complaints - Mr. Sloyan talked about more than 4,000 complaints being dealt with last year, which is an impressive number - there will be-----