Donnchadh Ó Laoghaire (Cork South Central, Sinn Fein) | Oireachtas source

That is encouraging. I appreciate it. It is positive to hear. The app-based stuff sounds good but it is vital that the people on the other end of the phone have local knowledge. I am anticipating a dispute between a customer and someone based in Dublin about the name of a crossroads. It is important that people have local knowledge when they pick up the phone.