Dr. Joseph Duffy:

I do indeed. What the research says is that there is little or no difference, which is a really interesting and positive factor. We do think that there are different age groups and different young people who will be attracted to the services. Some of them will send an email - or their parents will - and that is all. They want to gather that information because they want to spend the time and have the discipline to write down the problem. Then they want somebody to consider it and come back to them. That works really well. There are also parents who will ring up and are in crisis themselves, who need to be talked to and talked down, and do well after that. As Mr. Boksberger mentioned earlier, one size does not fit all. When we look at further resources for services, we are thinking about what is the best resource. We also know, from young people, that it works if they can manage their own care. When we workshop this and when we bring young people in and ask them about it, a lot of the time they tell us that they would like information available to them that is provided, or spoken to, by another young person. They want another young person telling their story so that they can identify with it. Mental health has moved on in different ways. There are young people who would be very happy to read the transcript of an online group rather than participate in the group. That would provide them with assurance and help them to identify and feel they belong. That might be the only intervention that they need. We might not know about that, other than knowing that we have some traffic on the website. When you talk to young people, it is about that sense of transparency around mental health, making it much more obvious, but also trying to help young people - to use a medical analogy - manage the dosage themselves, rather than this very paternalistic view that they must attend eight sessions or do this or that. It is not like that. Also, looking at it in a very early intervention way, we have found through the live chat that if, for example, somebody is really concerned about waiting for a pregnancy test, they cannot be told to wait for two months to see a counsellor. They need to be able to chat to somebody-----