Pat Buckley (Cork East, Sinn Fein) | Oireachtas source

That is very good. There were 4,781 complaints in 2022 and 4,647 of those were closed, with impactful outcomes for customers, including financial outcomes totalling more than €5 million for individual complaints were delivered. It is a good news story.

I will definitely touch base with the office because we have a lot of complaints about vulture funds or alternative arrangements for taking money from people or trying to extract it through pressure. I will definitely come back to it because I was not aware that there may be an avenue here to assist people. The office is about helping and I offer my thanks for the service. I am blown away because we do not get too many good news stories here. I realise that very good, determined staff, who are not afraid to think outside the box, are necessary. It also requires someone to drive it, to challenge people. As Ms McGovern said, do it the nice way first and give people the option to engage. If that does not work, the office knows that the backup exists through legislation. It has the power to act swiftly and with a lot of weight.