Mr. Liam Sloyan:

Individuals can bring complaints to the FSPO in respect of the conduct of financial service providers. Complaints can be brought in respect of a wide range of issues. We certainly look at the complaints we receive.

Cases where service providers leave the market will depend on their status when the conduct in question took place. If the conduct being complained of occurred while the service provider was a regulated provider, a complaint can be brought to us and we can work with a complainant.