Dr. Tricia Keilthy:

It is on the regulator's agenda. It understands this may be an issue and is engaging with the consumer stakeholder group on it. Smart meter roll-out is kind of a standing item on that agenda. It is about suppliers ensuring they are reaching out to their customers to explain which tariffs are available, what would be best for the customer's use and so on. Where people are on low incomes, are out of work due to an illness or disability, are unemployed or are caring, they will be at home for longer, so some of the time-of-use tariffs will not suit their needs. It is about a two-way communication process to ensure the suppliers engage such that people will be aware of what they can access and which tariff will best suit their needs.