Oireachtas Joint and Select Committees
Wednesday, 26 April 2023
Joint Oireachtas Committee on Social Protection
Draft Regulations on the Operation of the Social Welfare Appeals Office: Discussion
Mr. John McKeon:
I will say one more thing. One of the issues that has probably been raised with the Deputy is the level of turnover of staff. That is an issue for the Civil Service and Department generally. Many people were recruited into the Civil Service, as I was, in the late 1970s. We are all of an age. We are seeing many retirements, which gives rise to staff turnover. In general, our practice in the appeals office is to try to assign the more experienced assistant principals in so, by definition, they are older to begin with when they join the appeals office, which means we then have a higher level of retirement. Obviously, staff also continue to have rights to promotion and mobility. We have to deal with the churn. We cannot stop it but we try to assign people into the appeals office through an expression of interest process, with more experienced assistant principals, APs. It is not always possible. We end up taking people from promotion panels and so on although that has a benefit because, generally, the people on promotion panels tend to be younger so the likelihood of them churning out on retirement reduces. There is a balance to be achieved.
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