Dr. Ciara Fitzpatrick:

Professor Gráinne McKeever, Dr. Mark Simpson and I did research on this. The complexities of the system are a major driver of destitution. The systems are so complex to navigate. As has been outlined, in the UK we have online systems a lot of the time, complex appeal systems, added layers to appeal systems, and advice deserts. It is very difficult to get advice in certain areas, including rural areas, and to get representation at tribunals, which is key to successfully winning and securing one's entitlement. The complexity of the systems and their difficulty in respect of navigation, particularly among those with vulnerabilities, are contributing to people's poverty.