Martin Conway (Fine Gael) | Oireachtas source

That is extremely positive news and the people of the mid-west will be delighted with it.

I have one final question and Mr. Gloster mentioned it. I refer to the engagement that people have initially with the health service. Regularly, we are told once people get into the system, they rarely have complaints about the quality of the service. It is that initial step into the system. Has Mr. Gloster had engagements with the National Ambulance Service in the past couple of weeks? I have come across a situation where somebody had a serious fall and who was waiting for so long for an ambulance that did not come that eventually, that person had to be brought.

While that person's experience within the system was extremely positive, the initial trauma in getting into the system was terrible.

In another case, which occurred not too far from the first, a person had to wait for seven or eight hours for an ambulance. I know Mr. Gloster is not the director of the National Ambulance Service but it is part of the overall offering. I would be interested to get his observations in that regard. How, through working together, can processes be improved to ensure those types of situations can be eliminated?