Ms Mary Hayes:

Our service works from 10 a.m. to 10 p.m. However, I would tell people that we want early engagement where at all possible. We do not expect, necessarily, families to arrive at the very last minute out of hours either on a Saturday or a Sunday. If someone has a notice of termination that falls on a Saturday or Sunday, we usually like to keep that emergency service literally for emergencies. Other than that, we may as well place them the week before it falls. If someone has engaged with us early, we will start planning. If there is no other prevention available and we need to place them in emergency accommodation, we will do it the week before their notice falls due.