Dr. Liam Mac Gabhann:

I am hoping to test the evidence against the experience. The answer to the issue the Deputy raised is quite simple but, unfortunately, the simple answers are usually the most difficult to implement. From the evidence, we are looking at a trauma-informed underpinning model. Whatever door people go into, from the Intreo office right up to the specialist medical services that were referenced, there must be a trauma-informed model of care. We know that in the majority of cases, people with complex needs are coming from a traumatised place, to which there has not been an effective response. That is the issue at one level.