Ms Caron McCaffrey:

If anybody has a concern about a loved one in our custody, we might not be able to share specific information but, certainly, the governor or chaplain of that prison would be able to give reassurance to the family in terms of how somebody is being treated. We never handcuff people in our custody, however. That is not our ethos. People are treated with care, compassion and empathy at all times by our staff.