Mr. Padraic Kissane:

Irrespective of who says what to whom and who challenges whom, there is a consumer protection code in place that these firms are obligated to adhere to. Firms must act honestly, fairly and in the best interests of their customers and the integrity of the market. The challenge is then very simple. Are they or are they not acting in the best interests and in the integrity of the customer and the market? They are obligated to adhere to that and to the spirit of that code. The firms all signed up to that, irrespective of what arrangement were put in place at the time of sale.