Mr. Dennis Keeley:

That was a particularly bad month. In fact, it was a record month in terms of the number of calls and activity we received. We put it down to a combination of the various illnesses that were circulating in the community at the time, including Covid. We have seen an improvement in the figures since December. That was a very unusual month. Unfortunately, often those unusual months and outliers can be repeated later on. We have generally seen peaks over recent years in January and February. The peak for this winter period seemed to appear in December, which resulted in the reduction in our performance.