Mr. Ger Deering:

I think it played a part, but it might have created complaints and caused people not to complain as well. We all found ourselves with cabin fever and you might have been at home and a little more cross at times. It did encourage some people to make complaints. The trend has also remained up. When we do our 2022 annual report, it will be seen that the number of complaints has remained at a similar level. I would like to think that is down to people being more aware that they can make a complaint, rather than services necessarily disimproving. A lot of services are improving, but some are not.