Mr. Ger Deering:

This is one of the areas where we have the most engagement in trying to get these matters resolved. If we take the referral from the doctor, the difficulty we sometimes come up against is that the HSE takes the view that it cannot be corrected. We have had situations where doctors have come back and confirmed that they absolutely made the referral, and produced the letter to confirm it. However, they were supposed to have signed the letter on the day and sometimes the view is taken that they did not sign it on the day. We engage quite heavily and sometimes we have success and sometimes we do not. I am the eternal optimist. I am hopeful that when we have completed our report, we will get improvements and the recommendations we are making will be implemented.