Mr. Ger Deering:

Considering that we were in a pandemic and considering all of what the HSE was doing, it is not surprisingly high. We strongly encourage organisations and public bodies to have a good complaints system in place. To be fair to the HSE, for much of the work it carries out, it does have a good complaints system in place.

To be fair to the HSE, for much of the work its staff do, they have a good, dedicated system in place for dealing with complaints. That is not to say they always get it right or that the complainant is always happy with the outcome. However, we believe they have a system in most of their areas for dealing with complaints in a positive way. I have to give them credit because in the main they engage reasonably well with us when we have complaints.