John Brady (Wicklow, Sinn Fein) | Oireachtas source

I appreciate there is a phone service for Members of the Oireachtas. That was not my concern. It was members of the public and their ability to talk to a member of staff in the Passport Office. It posed serious challenges last year, with people phoning and unable to get hold of someone. Have additional resources, that is, more people, been put in place?