Oireachtas Joint and Select Committees

Thursday, 9 February 2023

Public Accounts Committee

2021 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 38 - Health
Chapter 12 - Financial Impact of Cyber Security Attack

9:30 am

Mr. Fran Thompson:

The plan would be around the commissioning period but the reality for training on all IT systems that we have ever deployed can be different. There is never enough time. People always say they want more training. What tends to happen is that there is initial training for people, which will probably be during the commissioning side. Then, as the system goes live, we speak about hyper-support. That involves putting people in place to train people as they are utilising the system, in addition to the formal training they get,

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