Mr. Niall Cussen:

I want to give a shout-out to our explainer videos. There is a lot of stuff on our website, which does exactly what the Chairman describes. It shows what happens when a planning file goes in. The videos are narrated and are very practical. We have planning leaflets and lots of other material on the website explaining the process to people. That is starting to have an impact. Local authorities now recognise that the whole business of explaining how the process works is being done by a national body that has provided substantial resources. It is up to the communications channels, through the communications officers in local authorities, to use those mechanisms that we have made available. We will do a lot more of them as and when we get the space and time. That is a major priority for us.