Mr. Gary Ryan:

If we are just considering the issue of an appeal mechanism more formally, a very small team is involved with complaint handling within the organisation. It is primarily delivered on a kind of customer service basis. As regards most correspondences we get around a complaint, many generate second and third correspondences to us, with perhaps more information even being brought forward. I do not think there would be any instance where a significant matter of complaint would not come to my or Mr. Cussen's attention. I do not believe there would be a need for a statutory appeal mechanism in that regard because, as I say, any matter of significance, in terms of a complaint, will go to the top of the organisation. Unless a scenario is being imagined where a further body would look at the performance of the OPR, I think-----