Ms Sylvia Chambers:

I do not know what the trigger is, but we have had conversations in the emergency department that after Covid the expectation has changed even for reception staff. If a parent is waiting for 12 hours, he or she may be aggressive, but even those checking in are aggressive to reception staff. That behaviour has increased since Covid. I do not know what the trigger is. I would not be able to pinpoint it, but since Covid we have seen a huge increase in aggression and passive aggressiveness.