Ms Sylvia Chambers:

It is something you pick up. I am being honest. There is management of actual or potential aggression, MAPA, training, but we cannot get to training sessions because we are so short-staffed. It is a vicious circle. My MAPA is out of date, as are many of the other aspects of my training. We are left to deal with it. We try to manage it as best we can. We ask security staff for assistance. Two members of staff are there long term and they are amazing but otherwise we feel abandoned, especially at night. Staff numbers are depleted at night so we are even more vulnerable then.