Ms Sylvia Chambers:

We are so busy that at this point when an incident occurs, nurses try to gather themselves together and move on because there are so many sick children. There is a process to be followed. The incident should be reported upwards. I am the clinical nurse manager, CNM, 2 of the emergency department I work in. The incident would be reported to me on my shift. We complete incident report forms, it is then discussed at huddle, goes to the assistant director of nursing, ADON, and so on. However, nurses have recently been refusing to fill the incident reports as they feel it is a waste of their time. They complete a report and it goes into an abyss. There is never any feedback. These incidents are occurring and multiplying and they simply-----