Oireachtas Joint and Select Committees

Wednesday, 1 February 2023

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

Engagement with Ulster Bank and KBC Bank Ireland

Ms Jane Howard:

Yes. These are the accounts where we have a dedicated person within the organisation to look after them. We have a specialist team working with them to look at how we can get them, where possible, through the scheme. We do not have a solution for it yet, but we are also looking at whether there is any way we can work, through the BPFI, to get these customers' accounts open safely with another bank and with protections in place. We understand exactly what the Deputy is saying. It is hard to be able to help these customers, but the protections are there to try to protect them. We are mindful of this and we are not going to be freezing the accounts. That is one of the reasons we are keeping the field team. Even after we have closed the branches, we will keep people here and available to support them for as long as we need to.

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