James O'Connor (Cork East, Fianna Fail) | Oireachtas source

From time to time, cases come to the constituency offices of Oireachtas Members that merit intervention relating to people being unable to obtain a driver's licence, where they might have been waiting a long time to get it. In the past, if people communicated with the RSA, they might have been able to be accommodated through the NDLS system. I ask the witnesses to ensure that if there is a case where there are genuinely urgent grounds, whether that is a medical issue or where a person's career is dependent on the licence, some leniency will be shown by the RSA. I understand the system is not as generous as it was in the past to people who contacted the authority. A few of these cases have come to me in my short time in Leinster House and it would be good to be able to help people in that position.

I thank the witnesses for their time.