Mr. Mark Synnott:

We alert drivers 28 days in advance that a test is due. On occasion, we have in the past issued what we call "provisional bookings". That means we alert drivers that their test is due on a particular date and that we are offering a specific appointment in the chosen test centre to allow for the vehicle to pass the test. Given the pressure we have been under in recent years in managing capacity and demand, that is a luxury service we have been unable to offer. I am, however, optimistic that we will be able to return to it in the next two to three months.