Mr. Brendan Walsh:

From the RSA's perspective, we continuously seek to provide value for our customers and to ensure customers get the best possible service. We made a collective decision that 1 October was a reasonable point at which to reinstate the 28-day period for customers. It was also on foot of initiatives being taken by Applus to recruit additional personnel. That recruitment took longer than expected. As Mr. Synnott outlined, changes had to be made and our colleagues in the Department of Foreign Affairs insisted on that. Nevertheless, we felt it was right because, at the end of the day, we want to ensure the customer will get exactly what he or she is entitled to. We believed 1 October represented a good watershed day to introduce the relief event and we stand over that because, as yet, we do not see that any free tests have been required. We rely on Mr. Synnott and Applus for that information but we are carrying out supervision to ensure that is the case.