Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

This was a particular pinch point for obvious reasons in respect of the tariffs changing. I have since had queries, however, about these portals being down. There is the ESB Networks' portal as well, but regarding the suppliers themselves it is important these services are maintained. This is why I am asking the regulator about this. It is something the CRU seems to be aware of. What can be done about it? A note might be sent to the committee with a response in terms of the extent to which the organisation is aware of this issue. Obviously, it would not be aware of the minute issues that the customer care service teams of the various utility companies would be aware of, but for those cases the CRU is aware of, I would like a note to be prepared for the committee and circulated after this engagement. That would be appreciated.