Oireachtas Joint and Select Committees

Tuesday, 31 January 2023

Joint Oireachtas Committee on Climate Action

Engagement with the Commission for Regulation of Utilities

Photo of Cormac DevlinCormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

I apologise for my delay in engaging with the witnesses. I welcome them back. It is good to engage again. I will focus on one specific area, namely, the inputting of one's own data on the various portals supplied by the utility companies. Has the CRU had any complaints about the effectiveness of some of the portals? Some of them appear to be down. I have got information into my office here regarding the experience of some people who have gone to submit meter readings, especially around a deadline before Christmas when people were asked to submit their readings before a certain date to avail of lower tariffs. When they did go to do that a day or two before the deadline, some websites were down. Is this something that has come to the attention of the CRU? If so, what has and can be done about this? I have received quite a number of queries regarding this matter since our last engagement and I thought I would raise it here.

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